Public Service Motivation and Service Quality of Local Government Employees: A Moderated Mediation Analysis
نویسندگان
چکیده
منابع مشابه
The relationship among public service motivation, Civic-organizational behavior (obc), and service quality
As one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, Public Service Motivation (PSM) model aims to underscore the appreciation of individuals with regard to public interests. If PSM pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. The ...
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This paper presents an approach to dynamic public service mediation. It is based on a conceptual model and the use of search and ranking algorithms. The conceptual model is based on Abstract State Machine theory. Requirements for dynamic service mediation were derived from a real-world case. The conceptual model and the algorithms are developed and implemented by a proof of concept for this cas...
متن کاملthe relationship among public service motivation, civic-organizational behavior (obc), and service quality
as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...
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A public service motivation (PSM) inclines employees to provide effort out of concern for the impact of that effort on a valued social service. Though deemed to be important in the literature on public administration, this motivation has not been formally considered by economists. When a PSM exists, this paper establishes conditions under which government bureaucracy can better obtain PSM motiv...
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organizational science is moving toward the development of a paradigm that can bridge the micro-macro gap in theory and research. in this research, public service motivation as a multi level construct is studied,using multi level approaches and by the means of hierarchical linear modeling (hlm) which is one of the multi level analysis techniques. random sampling method was employed in a standar...
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ژورنال
عنوان ژورنال: Policy & Governance Review
سال: 2020
ISSN: 2580-4820,2580-3395
DOI: 10.30589/pgr.v5i1.357